Employee Benefits Call Center Specialist

Job Summary

A company is looking for a Remote Benefits Call Center Rep (Temp).

Key Responsibilities

• Respond to incoming calls and emails regarding employee benefits education and enrollment
• Provide detailed information on various employee benefits plans and assist with enrollment processes
• Maintain accurate records of employee interactions and collaborate with the Corporate Benefits team to resolve issues

Required Qualifications

• Bachelor's degree in Business, Human Resources, or a related field
• Strong understanding of employee benefits programs and related regulations
• Minimum of 2 years of experience in a call center or customer service role, preferably in the insurance or employee benefits industry
• Proficient in M365; knowledge of Oracle-based inquiry management systems preferred
• Ability to work independently and as part of a team