Employee Benefits Claims Leader

Job Summary

A company is looking for a Claims Service Center Leader, Employee Benefits.

Key Responsibilities

• Oversee customer service for Employee Benefits claims, ensuring high-quality experiences for clients and stakeholders
• Develop operational models to enhance customer satisfaction and maintain rigorous internal controls
• Manage relationships with clients and vendors, ensuring effective claims processing and service delivery

Required Qualifications

• 10+ years of experience in Employee Benefits / Group Insurance Claims and Service
• 5+ years of leadership experience in a Claims and/or Contact Center environment
• Specific experience with Short Term Disability, Long Term Disability, and/or Paid/Unpaid Leave
• Bachelor's degree preferred
• Strong understanding of technology and industry trends