Employee Benefits Client Support

Job Summary

To support a growing client base, the fully remote Client Services Support professional will manage client onboarding, benefit administration, and documentation while ensuring high levels of client satisfaction in the employee benefits sector.

Key responsibilities

• Serve as the primary support contact for client onboarding, implementation, and ongoing benefit administration
• Maintain accurate CRM records and prepare insurance proposals using internal and carrier quoting platforms
• Coordinate enrollments and support annual renewals by gathering updated data and preparing materials

Required qualifications

• 2-5 years of experience in employee benefits, insurance operations, or client support
• Working knowledge of group health and ancillary benefit plans, with exposure to quoting and renewal processes preferred
• Experience with CRM systems and benefit administration platforms, such as Employee Navigator
• Proficient in Microsoft Office, especially Excel, and comfortable learning new systems
• Strong organizational skills with the ability to manage multiple workflows and deadlines