Employee Experience Specialist

Job Summary

Providing first-line support to HR administrators, employees, and brokers, the fully remote Employee Experience Specialist (TEMP) will manage customer interactions, resolve inquiries related to benefits and enrollment, and document trends in member experiences.

Key responsibilities

• Provide HR admin platform support and troubleshoot issues for employees and brokers
• Assist with benefits inquiries, including eligibility, enrollment, and claims resolution
• Document interactions in Zendesk and identify patterns for continuous improvement initiatives

Required qualifications

• High school diploma required; Associate's or Bachelor's degree preferred
• 1-3 years of customer service experience, preferably in healthcare or employee benefits
• Experience working directly with health insurance carriers on complex member escalations
• Bilingual (English/Spanish) strongly preferred
• Proficiency with Zendesk or similar ticketing systems