Employee Navigator Support Analyst

Job Summary

A company is looking for an Employee Navigator Support Analyst (Remote).

Key Responsibilities

• Manage the Employee Navigator build-out process and ensure timely system renewals
• Provide direct support to clients, resolving complex issues and advising on best practices
• Document internal processes and conduct training sessions for new and existing employees

Qualifications and Requirements

• Minimum of 3 years in a consultative support role with experience in benefits administration systems
• Proven ability to deliver high-quality customer service with a focus on empathy and accuracy
• Strong organizational skills to manage and prioritize customer inquiries
• Motivated to improve personal knowledge and client satisfaction
• Authorized to work in the U.S. without sponsorship