Employee Relations Specialist

Job Summary

A company is looking for an Employee Relations Specialist in HR Shared Services.

Key Responsibilities

• Manage and resolve employee relations cases using the ServiceNow HR module, ensuring timely documentation
• Conduct thorough investigations into employee complaints and policy violations, ensuring compliance with internal and external standards
• Analyze case data to identify trends and prepare reports for senior leadership on case outcomes and improvement opportunities

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field
• 5+ years of progressive experience in employee relations or HR, preferably in a shared services model
• Strong working knowledge of ServiceNow HR case management or similar platforms
• Demonstrated expertise in employment law, policy interpretation, and workplace investigations
• HR certification (e.g., SHRM-SCP, SPHR) preferred