Employee Resource Center Associate

Job Summary

A company is looking for an Employee Resource Center Associate.

Key Responsibilities

• Serve as a primary contact for employees and management regarding personnel actions, new hire paperwork, pay, and benefits inquiries
• Project a friendly and professional image while addressing employee concerns
• Review multiple data points to provide accurate answers and adjust notes on benefits, contracts, and policies as needed

Required Qualifications

• Vocational business training or college coursework; AA degree preferred
• Minimum three (3) years of experience in a Human Resources department or healthcare administration
• Minimum four (4) years in service or call center support, or two (2) years of leadership experience may substitute for HR experience
• Experience with employee benefits, policies/procedures, and union contracts preferred
• Experience with computer software applications and/or high volume call center; healthcare environment experience preferred