Employee Resource Center Associate

Job Summary

Providing Tier 1 support for employees system-wide, the full-time Employee Resource Center Associate will respond to inquiries regarding personnel actions, benefits, and other employee concerns while ensuring a professional and friendly service in a remote setting.

Key responsibilities

• Serve as the primary contact for employees and management regarding inquiries about personnel actions, new hire paperwork, and benefits
• Project a friendly and professional image while handling employee concerns
• Review multiple data points to provide accurate information and adjust notes based on daily changes in benefits, contracts, and policies

Required qualifications

• Vocational business training or college coursework; AA degree preferred
• Minimum three (3) years of experience in a Human Resources department or healthcare administration
• Experience in service or call center support, with leadership experience considered in lieu of HR experience
• Familiarity with employee benefits, policies/procedures, and union contracts preferred
• Experience in a healthcare environment and with computer software applications or high-volume call centers preferred