Employee Service Coordinator

Job Summary

Providing advanced HR support in a remote environment, the full-time Employee Service Coordinator will manage complex employee inquiries, coordinate HR transactions, and optimize HR systems while ensuring a positive employee experience.

Key responsibilities

• Lead resolution of employee inquiries across core HR topics, escalating complex issues as necessary
• Manage end-to-end processing of HR transactions and time-sensitive documents in Workday to ensure accuracy and compliance
• Monitor and prioritize HR case queues in ServiceNow, tracking service levels and identifying trends for leadership

Required qualifications

• 1+ year of HR-related or HR operations experience supporting employee-facing services and HR transactions
• Experience with HR systems such as Workday and case or ticket management tools
• Proven ability to prioritize and manage a high volume of requests in a shared services environment
• Ability to work collaboratively in a fast-paced, team-oriented setting
• Adaptability to evolving processes, policies, and technological advancements