Employee Services Supervisor

Job Summary

A company is looking for a Supervisor Employee Services.

Key Responsibilities

• Manage a team handling customer complaints and ensure efficient call center operations
• Develop and implement policies and procedures to support contact center management and monitor performance metrics
• Provide training and support to staff, serve as a point of contact for escalations, and lead process audits

Required Qualifications

• High school diploma/GED required
• Bachelor's degree in business, HR, or related field preferred
• Four (4) years or more experience in HR operations required
• Three (3) years or more managerial experience required
• Experience developing and implementing processes and systems required