Employer Service Representative
Job Summary
To support external customers, the full-time remote Employer Service Representative will resolve claim and customer service issues, conduct research, and recommend process improvements while collaborating with clients and internal teams.
Key responsibilities
- Resolve claim and customer service issues initiated by clients or Client Management
- Conduct research and track/monitor issues to recommend process improvements
- Communicate effectively with clients, Operations, and Client Management regarding issue resolution
Required qualifications
- High School diploma or GED equivalent
- Minimum five years of claim processing or health insurance industry experience
- Solid understanding of ERISA and DOL regulations
- Ability to read, analyze, and interpret documents and Summary Plan Descriptions (SPDs)
- Self-directed individual who works well with minimal supervision
Complete Job Description
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