Employer Service Representative
Job Summary
To support client needs, the full-time remote Employer Service Representative will resolve claim and customer service issues, conduct research, and communicate with clients and internal teams to enhance service processes.
Key responsibilities
- Research and resolve claim and customer service issues initiated by clients or Client Management
- Communicate effectively with clients, Operations, and Client Management regarding issues and recommendations for process improvements
- Track and monitor issues to prevent recurrence and enhance overall service delivery
Required qualifications
- High School diploma or GED equivalent
- Minimum five years of claim processing or health insurance industry experience
- Solid understanding of ERISA and DOL regulations
- Ability to read, analyze, and interpret documents and Summary Plan Descriptions (SPDs)
- Self-directed individual who works well with minimal supervision
Complete Job Description
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