Employer Support Associate

Job Summary

A company is looking for an Associate, Employer Support.

Key Responsibilities

• Serve as the primary point of contact for assigned clients and build trusted relationships
• Provide exceptional customer service through various communication channels and ensure first contact resolution
• Collaborate with cross-functional teams to identify and implement client solutions while documenting all interactions

Required Qualifications

• High School Diploma or General Education Degree (GED) required
• Minimum of 1 year of direct customer service experience with agents and employers
• Preferred experience in servicing partners or large employers
• Prior experience in a customer service telephone queue environment is preferred
• Familiarity with a Customer Relationship Management system (Salesforce) is preferred