Employer Support Associate

Job Summary

A company is looking for an Employer Support Associate.

Key Responsibilities:

• Maintain customer relationships and provide exceptional customer service through various channels
• Proactively educate employers on bank processes, procedures, and products
• Document interactions, identify process improvements, and deliver educational presentations to employers

Qualifications:

• Minimum of 1 year of direct customer service experience with agents and employers
• Prior experience servicing partners or large employers preferred
• Proficient in Microsoft Office Suite
• Ability to effectively multi-task and demonstrate flexibility
• Strong commitment to personal growth and success