Encompass Support Manager

Job Summary

A company is looking for an Encompass Support Manager to oversee support operations for the ICE Encompass Loan Origination System.

Key Responsibilities

• Lead and develop the Encompass Support team to ensure timely resolution of production issues
• Manage ticket intake, triage, and prioritization to meet SLAs and prevent backlogs
• Serve as the escalation point for complex or high-impact issues and implement process improvements

Required Qualifications

• 5+ years of mortgage operations and/or Encompass experience
• 2+ years of leadership or team management experience
• Deep knowledge of Encompass workflows and loan lifecycle
• Experience managing support queues, SLAs, and issue resolution