Encompass System Administrator

Job Summary

Responsible for managing production applications and ensuring an optimal loan origination process, the full-time Encompass System Administrator will work remotely to support user setups, develop Encompass forms, and troubleshoot technical issues while collaborating with IT support and third-party vendors.

Key responsibilities

• Maintain user setups, loan document libraries, and eFolder settings to ensure a paperless environment
• Manage service desk requests and provide tier 3 support for Encompass processes and workflows
• Identify training needs and facilitate Encompass end-user training for new features and updates

Required qualifications

• Proven experience with the Encompass loan origination system
• Strong understanding of loan setup settings and regulatory compliance
• Experience in providing technical support and troubleshooting for software applications
• Ability to liaise with third-party vendors and manage integrations
• Familiarity with Information Technology Security protocols and applicable laws