End User Services Lead

Job Summary

Seeking a strategically-minded leader, the full-time remote End User Services Lead will own the End User Services Tower, driving modernization efforts and managing an outsourced delivery team while implementing next-generation AI-driven workforce technology.

Key responsibilities

• Define and execute a 3-year strategy for the Digital Workplace, focusing on cost optimization and security alignment
• Lead the Managed Service Provider to exceed SLAs and ensure operational excellence in service delivery and project management
• Manage relationships with vendors and oversee the technical roadmap for Unified Endpoint Management platforms

Required qualifications

• Deep experience with WinOS and macOS in an enterprise environment
• Proven track record with VDI/DaaS deployment and understanding of cloud vs. physical hardware trade-offs
• Minimum 3+ years managing large-scale outsourced IT contracts and global MSPs
• Bachelor's degree in CS, IT, or equivalent experience; relevant certifications are a plus
• Experience with budget planning and vendor contract negotiation