End User Services Lead

Job Summary

Seeking a strategically-minded leader, the full-time remote End User Services Tower Lead will own the EUS Tower, driving modernization initiatives, managing an outsourced delivery team, and implementing AI-driven workforce technology while ensuring a user-first experience.

Key responsibilities

• Define and execute a 3-year strategy for the Digital Workplace, focusing on agile solutions and cost optimization
• Lead and manage the performance of the Managed Service Provider to exceed service level agreements and ensure operational excellence
• Oversee vendor relationships and manage the technical roadmap for Unified Endpoint Management platforms

Required qualifications

• Deep hands-on experience with WinOS and macOS in an enterprise environment
• Proven track record in evaluating or deploying VDI/DaaS solutions
• Minimum 3+ years managing large-scale outsourced IT contracts and global Managed Service Providers
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• Experience with AIOps or IT Service Management platforms for continuous service improvement