End User Services Lead

Job Summary

Seeking a strategically-minded leader, the full-time remote End User Services Lead will own the EUS Tower, architecting a modern work environment while managing an outsourced delivery team and implementing next-generation AI-driven workforce technology.

Key responsibilities

• Define and execute a 3-year strategy for the Digital Workplace, focusing on agile solutions and cost optimization
• Lead and manage the performance of the outsourced Managed Service Provider, ensuring high operational standards and service delivery
• Oversee vendor relationships and technical roadmaps for Unified Endpoint Management platforms, ensuring compliance and sustainability initiatives are met

Required qualifications

• Deep, hands-on experience with WinOS and macOS in an enterprise environment
• Proven track record in deploying VDI/DaaS solutions and understanding the trade-offs versus physical hardware
• Minimum 3+ years of experience managing large-scale outsourced IT contracts and global MSPs
• Bachelor's degree in Computer Science, IT, or equivalent experience; relevant certifications are a plus
• Experience with large-scale OPEX/CAPEX budget planning and vendor contract negotiation