End User Services Tower Lead

Job Summary

Leading the End User Services Tower, the full-time remote End User Services Tower Lead will architect a modern work environment, manage an outsourced delivery team, and implement AI-driven workforce technology while ensuring a user-first experience.

Key responsibilities

• Define and execute a 3-year strategy for the Digital Workplace, focusing on agile solutions and cost optimization
• Lead and manage the performance of the Managed Service Provider to exceed operational standards and improve service delivery
• Oversee vendor relationships and technical roadmaps for Unified Endpoint Management platforms, ensuring compliance and sustainability initiatives

Required qualifications

• Bachelor's degree in Computer Science, IT, or equivalent experience
• Minimum 3+ years of experience managing large-scale outsourced IT contracts and global Managed Service Providers
• Deep, hands-on experience with WinOS and macOS in an enterprise environment
• Proven track record of evaluating or deploying VDI/DaaS solutions
• Expert knowledge of UEM/MDM frameworks and automated deployment tools