End User Support Analyst

Job Summary

A company is looking for an End User Support Analyst - I.

Key Responsibilities

• Review, research, and process Sales Account & NASP requests using internal tools and datasets
• Support CLE analysis, updates, and duplicate resolution to maintain accurate customer records
• Participate in requirement reviews, testing, and validation of new features within the GCH application

Required Qualifications

• Strong analytical ability to manually review large datasets across multiple platforms
• Proficiency with Microsoft Excel and Google Sheets for data analysis
• Ability to quickly learn new tools, processes, and systems
• Strong teamwork skills and accountability in meeting deadlines
• Flexibility to support after hours testing when needed