End User Support Specialist

Job Summary

Working remotely as a contract position, the End User Support Specialist will provide Tier 1 support for users of the Learning Management System (LMS) and other software, primarily through live chat, while managing multiple conversations and support tickets.

Key responsibilities

• Actively respond to users in real-time via chat and process support tickets
• Monitor email and Microsoft Teams messages to assist team members
• Review and update Knowledge Base articles and client communications to enhance support

Required qualifications

• Minimum of 16 GB of RAM and a reliable computer with high-speed internet access
• Experience providing Tier 1 end-user support
• Strong problem-solving and research skills
• Outstanding customer service skills with a professional demeanor
• Ability to work flexible shifts, including nights and weekends