End User Support Specialist
Job Summary
Providing front-line technical support, the full-time End User Support and Lab Operations Specialist will assist faculty, staff, and students while managing the technical operations of the College of Architecture, Arts, and Design's computer labs, including troubleshooting, device setup, and software support.
Key responsibilities
- Deliver hands-on technical support for computer labs, including computer deployment, software installation, and troubleshooting
- Coordinate with lab operations lead to execute lab priorities, schedules, and maintenance tasks
- Utilize ticketing systems to resolve user issues and maintain documentation of technical processes
Required qualifications
- Experience providing technical support to end users in various formats (in-person, phone, email, ticketing systems)
- Proficiency with Windows, macOS, and Linux operating systems
- Experience in installing, configuring, and troubleshooting computer hardware and software
- Ability to manage multiple technical issues and prioritize based on urgency
- Strong interpersonal skills and ability to work independently while coordinating with technical staff
Complete Job Description
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