End User Support Specialist
Job Summary
Providing front-line technical support and hands-on lab operations, the full-time salaried End User Support and Lab Operations Specialist will assist faculty, staff, and students while maintaining instructional labs for the College of Architecture, Arts, and Design.
Key responsibilities
- Deliver technical support to end users through various channels, including in-person, phone, and ticketing systems
- Execute computer deployment, software installation, troubleshooting, and maintenance for lab environments
- Coordinate with lab operations lead to manage lab priorities, schedules, and standards
Required qualifications
- Experience providing technical support to end users in person, by phone, or through a ticketing system
- Proficiency with Windows, macOS, and Linux operating systems
- Experience installing, configuring, and troubleshooting computer hardware and software
- Ability to manage multiple technical issues and prioritize tasks based on urgency
- Strong interpersonal skills and technical writing abilities tailored to diverse audiences
Complete Job Description
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