End User Support Specialist
Job Summary
Providing Tier 1 support for users of a Learning Management System, the remote hourly End User Support Specialist will assist users through live chat, support tickets, and phone calls, ensuring they can effectively complete their training requirements.
Key responsibilities
- Respond to user inquiries in real-time via chat and manage support tickets
- Monitor and assist team members through email and Microsoft Teams communications
- Review and update Knowledge Base articles and client communications to enhance support
Required qualifications
- Must have a computer with at least 16 GB of RAM and reliable high-speed internet access
- Experience providing Tier 1 end-user support
- Strong problem-solving and research skills to address diverse client needs
- Ability to work in a focused workspace free from distractions
- Proactive mindset for identifying opportunities to improve support processes
Complete Job Description
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