End User Support Specialist

Job Summary

Providing technical support to end-customers, the full-time End User Support Specialist will manage post-sales inquiries, assist with self-help tools, and ensure high-quality customer service in a remote environment.

Key responsibilities

• Deliver Level 2 technical support and handle escalations from self-service tools
• Assist customers with web sales order placements and manage repair service communications
• Contribute to the development of self-help content and achieve relevant KPI targets

Required qualifications

• Bachelor's Degree preferred or equivalent education and experience
• 1-3 years of customer service experience
• Strong PC skills, particularly in MS Office and JD Edwards
• Excellent communication and interpersonal skills
• Proven ability to handle difficult customer interactions with diplomacy