Energy Efficiency Support Specialist

Job Summary

A company is looking for a Remote Energy Efficiency Customer Support Specialist.

Key Responsibilities

• Provide customer support for energy efficiency programs through inbound calls and other communication methods
• Assist customers with scheduling visits, enrollment, and program education while navigating multiple platforms
• Maintain performance metrics and personal data in real-time during customer interactions

Required Qualifications and Training

• High School Diploma or GED
• Minimum of 6 months experience in a customer-facing role, preferably in a call center
• Ability to type at least 35 words per minute
• Sales-oriented with a focus on customer service satisfaction
• Must have a dedicated home office space and meet internet speed requirements