Energy Efficiency Support Specialist

Job Summary

Supporting utility customers in enhancing energy efficiency, the full-time remote Energy Efficiency Customer Support Specialist will manage inbound inquiries, provide program education, and assist with scheduling and technical support across multiple platforms.

Key responsibilities:

• Handle inbound customer interactions focused on energy efficiency and program offerings
• Provide technical support and assist with visit scheduling and customer enrollment
• Utilize various support scripts and platforms to deliver a range of services to customers

Required qualifications:

• High School Diploma or GED
• Minimum of 6 months experience in a customer-facing role, preferably in a call center
• Ability to type 35+ WPM
• Comfort with set schedules and performance metrics
• Sales-oriented mindset with a focus on customer satisfaction