Engagement Center Supervisor

Job Summary

A company is looking for a Supervisor, Engagement.

Key Responsibilities

• Supervise daily operations of the engagement call center, ensuring accountability to performance indicators
• Evaluate team performance and provide constructive feedback
• Lead teams through a fast-paced environment while executing continuous improvement initiatives

Required Qualifications

• 1+ years of prior supervisory experience required
• Previous call center experience preferred
• Proven track record of leading teams in a fast-paced environment
• Goal-oriented with the ability to work independently
• Exceptional attendance record and flexibility in scheduling