Engagement Center Supervisor

Job Summary

Leading a team of Pharmacy technicians and specialists, the full-time remote Engagement Center Supervisor will manage daily operations of the engagement call center, ensuring accountability to key performance indicators while driving department efficiencies and fostering a positive work environment.

Key responsibilities

• Supervise day-to-day operations of the engagement call center, focusing on service and quality metrics
• Evaluate team performance and provide constructive feedback to enhance productivity
• Execute continuous improvement initiatives and lead teams in a fast-paced, evolving environment

Required qualifications

• 1+ years of prior supervisory experience required
• Previous call center experience preferred
• Proven track record of leading teams in a fast-paced environment
• Exceptional attendance record and flexibility in scheduling
• For internal candidates, no active performance management or corrective action