Engagement Coordinator

Job Summary

A company is looking for an Engagement Coordinator to engage and triage members for appropriate care support programs.

Key Responsibilities

• Conduct telephonic outreach to members and triage them to suitable care support programs
• Utilize a structured assessment process to determine the most appropriate interventions for members
• Maintain confidentiality and promote a high level of customer service to both internal and external customers

Required Qualifications

• High School diploma or equivalent combination of education and work experience
• 2+ years of experience in a member-facing telephonic engagement or related role
• Experience in customer service, call center, managed care, or health care environments preferred
• Self-starter with strong organizational skills
• Ability to effectively facilitate phone conversations and engage members in programs