Engagement Coordinator

Job Summary

A company is looking for an Engagement Coordinator to support member outreach and appointment scheduling.

Key Responsibilities

• Build and maintain relationships with members through effective communication and customer service
• Coordinate and assist members with scheduling, rescheduling, and canceling appointments
• Manage high volumes of calls and documentation to support the primary care team

Required Qualifications

• Minimum of a High School diploma
• Recent experience in a healthcare setting or 2-3 years in a customer-centered, production-driven environment
• Understanding of medical terminology
• Proficient with Microsoft Office Suite and experience with dialers
• Ability to work a schedule of Monday through Friday between 9am-6pm EST