Engagement Coordinator

Job Summary

To support a growing team, the full-time Engagement Coordinator will manage outreach to insured members for scheduling annual wellness exams, utilizing a Progressive dialer while maintaining high service quality in a remote environment.

Key responsibilities

• Build strong relationships with members through effective communication and customer service
• Assist members in scheduling, rescheduling, and canceling appointments while providing necessary instructions
• Manage high volumes of calls, emails, and texts, ensuring accurate documentation of member interactions

Required qualifications

• High School diploma or equivalent
• 2-3 years of experience in a healthcare or customer-centered environment
• Understanding of medical terminology
• Proficiency in Microsoft Office Suite and experience with dialer systems
• Ability to work Monday through Friday between 9am-6pm EST