Engagement Coordinator

Job Summary

To support member engagement, the full-time remote Engagement Coordinator will reach out to insured members to schedule annual wellness exams, manage appointment coordination, and maintain operational efficiency through effective communication and documentation.

Key responsibilities

• Build strong relationships with members through effective customer service and communication
• Assist members in scheduling, rescheduling, and canceling appointments while providing clear instructions for in-home exams
• Manage high volumes of calls, emails, and texts, ensuring accurate documentation of member interactions and appointment outcomes

Required qualifications

• Minimum of a High School diploma
• Recent experience in a healthcare setting or 2-3 years in an outbound, customer-focused environment
• Understanding of medical terminology
• Proficient with Microsoft Office Suite and experience with dialer systems
• Ability to work a schedule of Monday through Friday between 9am-6pm EST