Engagement Lead
Job Summary
To drive strategic client engagement for complex accounts, the full-time Engagement Lead will manage day-to-day client communication, set strategic direction for projects, and ensure high-value deliverables are met in a hybrid work environment.
Key responsibilities
- Own day-to-day client communication at the big-picture level
- Set strategic direction for account work and ensure alignment between client goals and internal execution
- Drive roadmap strategy and manage dependencies across cross-functional teams
Required qualifications
- 10+ years in account management, engagement management, or project management at a creative, digital, or marketing agency
- Proven ability to manage multiple client relationships and cross-functional teams simultaneously
- Deep knowledge of digital and creative campaign production
- Strong writing and presentation skills for effective communication with senior-level clients
- Experience leveraging AI-powered tools to enhance project outcomes
Complete Job Description
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