Engagement Lead - Governance Services

Job Summary

A company is looking for an Engagement Lead - Governance Services.

Key Responsibilities

• Maintain robust relationships with key stakeholders and manage ongoing account communication
• Oversee service delivery to ensure compliance with contractual commitments and governance practices
• Identify opportunities for account growth by understanding client needs and proposing additional services

Required Qualifications

• 15+ years of experience in IT outsourcing or managed services, with expertise in ITSM and AMS / IMS engagements
• Strong background in client relations, vendor management, and service delivery within complex contracts
• Bachelor's Degree in a relevant field; MBA or other advanced degrees are desirable
• Experience in conducting training sessions for team members on client requirements and compliance standards
• Ability to provide expert guidance on supplier contractual commitments and negotiations