Engagement Management Manager

Job Summary

A company is looking for a Manager of Engagement Management.

Key Responsibilities:

• Lead and develop a team of Engagement Managers to manage strategic post-sales customer relationships
• Oversee customer relationship management, ensuring high-quality engagement and addressing complex customer needs
• Analyze workflows to identify inefficiencies and implement process improvements for operational effectiveness

Qualifications:

• 6+ years of experience in Customer Success, Engagement Management, or consulting, preferably in healthcare
• 3+ years in a leadership role managing customer-facing teams
• Experience with healthcare customer relationships in a SaaS startup environment
• Proven ability to drive customer engagement initiatives using data and industry expertise
• Strong project management skills and ability to influence stakeholders