Engagement Manager

Job Summary

A company is looking for a Sr. Engagement Manager.

Key Responsibilities

• Develop and execute implementation plans in accordance with signed SOWs
• Manage and maintain collaboration tools for customer engagement
• Ensure high-quality service delivery and manage customer escalations effectively

Required Qualifications

• Minimum 4 years of experience in a consultative, customer-facing role
• Bachelor's degree in Computer Science, Engineering, Management of Information Science, or Business
• Experience with Agile and Lean practices preferred
• Significant experience working with C-level stakeholders
• Experience with project management and P&L responsibilities