Engagement Manager

Job Summary

A company is looking for a Lead Engagement Manager to serve as the primary liaison between the organization and enterprise healthcare clients.

Key Responsibilities:

• Manage client relationships, ensuring their needs are met and providing strategic guidance
• Oversee project coordination, including timelines, deliverables, and resource allocation
• Analyze workflows to optimize processes and enhance operational effectiveness

Qualifications:

• 5+ years of experience in customer success, client engagement management, or consulting in healthcare
• Experience managing customer relationships in a SaaS startup environment
• Proven ability to drive customer engagement using data insights and healthcare industry expertise
• Demonstrated success in identifying solutions and improving client strategies in fast-paced environments
• Ability to influence and build credibility with customers and internal teams