Engagement Manager

Job Summary

Engagement Manager, a full-time position responsible for managing customer engagements, ensuring value delivery from products, and overseeing professional services operations.

Key Responsibilities

• Lead and manage multiple billable customer engagements, ensuring successful delivery and value realization
• Oversee project management activities, including engagement kickoffs, project charters, and deliverables
• Assist in professional services operations, including resource management, onboarding, and process improvements

Required Qualifications

• Strong project/program management experience in service delivery for strategic customers
• Experience with project financial fundamentals and PSA tools like Financial Force
• Excellent customer-facing skills and ability to communicate effectively with various stakeholders
• Exceptional organizational and change management skills
• Proven ability to work in a dynamic environment and manage competing client demands