Engagement Manager

Job Summary

To support a growing base of SMB customers, the full-time Engagement Manager will drive AI adoption, manage onboarding processes, and ensure account health while working remotely from New York City.

Key responsibilities

• Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value
• Use data to proactively identify and engage customers, driving product adoption at scale
• Track usage to detect risk and balance higher-touch engagements with a scaled approach

Required qualifications

• 2+ years' experience in a customer/stakeholder-facing role such as Consultancy, Customer Success, or Sales
• Strong communication skills to guide customers through the AI adoption journey
• Ability to experiment with new ideas and iterate based on feedback
• Motivated, systematic, and resilient with a focus on customer-oriented solutions
• Willingness to embrace the brand's intelligent and authentic values