Engagement Manager

Job Summary

Leading a team of Integration Consultants, the full-time Engagement Manager will mentor staff, oversee customer onboarding metrics, and drive process improvements in a remote environment.

Key responsibilities

• Lead, mentor, and develop a team of five Integration Consultants to ensure exceptional customer outcomes
• Oversee Integration Consultant activities, manage customer escalations, and serve as a trusted advisor for best practices
• Continuously improve delivery processes and documentation while providing pre-sales support and conducting internal training

Required qualifications

• Demonstrated success in leading or managing a professional services, consulting, or customer-facing team
• Strong project management skills, including scheduling and task management
• Technical aptitude and comfort with SaaS platforms and integration tools
• Proven ability to build collaborative relationships across internal teams and with external customers
• Self-motivated learner who proactively advances their product and industry knowledge