Engagement Manager

Job Summary

Owning the full client lifecycle post-sale, the full-time Engagement Manager will manage client relationships, run end-to-end research engagements, and translate insights from Pogo's AI-powered platform to drive business decisions in a remote environment.

Key responsibilities

• Oversee onboarding, study design, delivery, and expansion for clients to ensure fast time-to-value
• Conduct end-to-end research engagements, including scoping studies and debriefing insights with client executives
• Act as a trusted advisor to clients, identifying opportunities for renewals and revenue growth while channeling client feedback to internal teams

Required qualifications

• 2-4 years of experience in management consulting or a similar client-facing role
• Experience with primary consumer research, either qualitative or quantitative, is a bonus
• Strong organizational skills with the ability to manage multiple client engagements simultaneously
• Exceptional communication skills, with the ability to earn credibility with senior stakeholders
• Curiosity about consumer behavior and a passion for insights work