Engagement Manager

Job Summary

Owning the full client lifecycle post-sale, the full-time remote Engagement Manager will manage onboarding, research engagements, and client relationships while translating insights from Pogo's AI-powered platform into actionable business strategies.

Key responsibilities

• Oversee the complete client lifecycle from onboarding to study design and delivery, ensuring timely value realization
• Lead end-to-end research engagements, collaborating with clients to scope studies and review AI-generated insights
• Act as a trusted advisor, addressing strategic questions and identifying opportunities for account renewals and expansions

Required qualifications

• 2-4 years of experience in a management consulting firm or a similar client-facing role
• Experience with primary consumer research, either qualitative or quantitative, is a plus
• Strong organizational skills with the ability to manage multiple client engagements simultaneously
• Exceptional communication skills, capable of presenting ideas clearly to senior stakeholders
• Proficiency in utilizing AI tools to enhance research and output quality