Engagement Manager

Job Summary

Working remotely in a full-time capacity, the Principal Engagement Manager will strategize with customers and internal teams to drive new services business opportunities, develop proposals, and manage the entire services sales process to ensure successful deployment of Sprinklr solutions.

Key Responsibilities

• Partner with Software Sales teams to scope and propose new services, focusing on growth within existing accounts and acquiring new customers
• Gather customer requirements and design integrated service delivery offerings to address business needs and long-term operational models
• Lead executive presentations of Sprinklr services offerings and document customer requirements during the pre-sale cycle for successful deployment

Required Qualifications

• Previous experience in business development, professional services delivery, or services sales
• Bachelor's degree required
• Fluency in English; additional languages are beneficial
• Experience in the contact center/customer service software industry is preferred
• Ability to work independently and as part of a team, demonstrating decisiveness and ownership