Engagement Manager

Job Summary

Owning the project lifecycle from kick-off through handover, the full-time Engagement Manager will manage client implementations, ensuring timely delivery and adherence to scope while fostering strong client relationships in a remote work environment.

Key responsibilities

• Own the end-to-end delivery process, holding the team accountable to project milestones and ensuring a smooth handover
• Proactively identify and manage delivery risks and scope, enforcing change control and communicating effectively with stakeholders
• Serve as the primary contact for client stakeholders, setting clear expectations and driving client satisfaction through effective governance and communication

Required qualifications

• 4+ years of experience in project management, engagement management, or delivery leadership within enterprise SaaS or professional services
• Background in TPRM, vendor management, or related domains, with familiarity in enterprise vendor lifecycle processes
• Proven track record of full-cycle SaaS implementations at complex enterprise clients across various methodologies
• Strong commercial acumen with the ability to enforce change control and articulate delivery decisions' implications
• Technical literacy in relevant tools and an understanding of the TPRM/procurement landscape