Engagement Manager

Job Summary

Owning the client relationship throughout the Managed Services lifecycle, the full-time Engagement Manager will ensure customer retention, manage timelines, and oversee communication and delivery while working remotely or from New York or San Francisco.

Key responsibilities

• Manage the end-to-end client relationship, ensuring all requests are addressed and maintaining momentum
• Focus on customer retention as a primary metric, ensuring healthy accounts for renewal
• Coordinate delivery timelines and communication, providing regular updates and tracking progress

Required qualifications

• Proven experience managing enterprise client relationships through delivery
• Demonstrated ability to run complex multi-workstream engagements with cross-functional teams
• Strong communication skills with senior executive stakeholders, acting as an advisor
• Operational excellence with a focus on timely communication and accountability
• Familiarity with SEO and AEO concepts to effectively engage with marketing executives