Engagement Manager

Job Summary

To support delivery operations for the Professional Services team, the full-time Engagement Manager will manage the engagement lifecycle, collaborate with cross-functional teams, and ensure client projects are executed smoothly in a remote setting.

Key responsibilities

• Own the engagement lifecycle process from scoping to completion, ensuring timely and accurate tracking through Salesforce
• Serve as the primary relationship owner for subcontracting partners, coordinating assignments and maintaining communication
• Provide project management support on customer projects, acting as the first point of escalation for additional support needs

Required qualifications

• 3+ years of experience in consulting, SaaS, data, or related fields
• Proven track record of exceeding performance objectives as an individual contributor or manager
• Strong cross-functional collaboration skills, particularly with sales teams
• Builder mentality with comfort in evolving processes
• Clear and direct communication style, providing timely feedback