Engagement Representative

Job Summary

A company is looking for an Engagement Representative - Remote.

Key Responsibilities

• Make outbound calls and receive inbound calls to enroll and schedule members in lifestyle management or clinical coaching
• Explain platform features and services available to members based on their employer-sponsored health program
• Document interactions and ensure compliance with HIPAA guidelines

Required Qualifications

• GED or High School diploma supplemented by technical medical knowledge and/or computer courses
• Minimum of three years of experience in a customer service and sales-driven environment, preferably in healthcare
• Strong computer skills, including proficiency in Microsoft Office programs and ability to navigate multiple systems
• Experience with data entry and proper documentation of interactions
• Ability to communicate effectively with members and team members