Engagement & Retention Manager

Job Summary

A company is looking for a Growth - Engagement & Retention Manager.

Key Responsibilities

• Lead and mentor the Account Management team to achieve performance goals related to renewals and customer satisfaction
• Develop scalable processes for contract renewals and upsell strategies that align with customer goals
• Collaborate cross-functionally to enhance customer journeys and advocate for product improvements based on customer feedback

Required Qualifications

• 2-5 years of experience in Customer Success or Account Management leadership
• Ability to translate customer insights into actionable strategies
• Strong relationship-building skills to drive retention and product adoption
• High-level knowledge of G-Suite products and familiarity with CRM tools
• Preferred experience with data analytics and visualization tools